Privacy Policy

1. Information We Collect

• Personal Information: Name, phone number, email address, and postal address.
• Booking Information: Check-in and check-out dates, number of guests, room preferences.
• Payment Information: Bank account details, UPI information (processed securely).
• Identification: Government-issued ID proof for check-in verification.
• Technical Data: IP address, browser type, and cookies when visiting our website.

2. How We Use Your Information

• To process and confirm your bookings.
• To communicate with you regarding your reservation and stay.
• To process payments and provide receipts.
• To improve our services and guest experience.
• To send promotional offers and updates (with your consent).
• To comply with legal obligations and regulatory requirements.

3. Information Sharing & Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our website and providing services (e.g., payment processors).
• Legal Requirements: When required by law or in response to valid requests by public authorities.
• Business Transfers: In case of merger or acquisition, your information may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through secure, encrypted channels. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand your preferences and improve our website. You can instruct your browser to refuse all cookies, but this may limit your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of these websites. We encourage you to review the privacy policy of any third-party site you visit.

7. Your Rights

• You have the right to access the personal information we hold about you.
• You can request correction of inaccurate or incomplete data.
• You can request deletion of your personal information (subject to legal retention requirements).
• You can opt-out of receiving promotional communications at any time.
• To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records are retained for accounting and tax purposes as per regulatory requirements.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: